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Privacy Policy

Last Updated: December 5, 2025

1. Introduction

Welcome to HAK Services Ltd (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.hakservices.co.uk or engage with our printing and related services.

Please read this policy carefully. By using our website or services, you agree to the terms outlined here.

2. Who We Are

HAK Services Ltd is a printing and creative solutions company located at:
Suite 3, Space House Business Centre, Abbey Road, London NW10 7SU, United Kingdom.

We specialize in high-quality printing services for individuals, brands, and businesses across the UK and beyond.

For any privacy-related concerns, please contact:
📧 info@hakservices.co.uk

3. Information We Collect

We may collect and process the following types of personal data:

A. Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Business name (if applicable)

  • Payment information (processed securely via our payment partners)

  • Design files or project content you upload for printing

  • Messages or inquiries submitted via our contact forms, emails, or chat tools

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Your IP address

  • Browser type and version

  • Device type and operating system

  • Referring website or search engine

  • Date and time of visit

  • Pages viewed and time spent on each page

This information helps us improve our website and understand visitor interactions.

C. Cookies

We use cookies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy.

4. How We Use Your Information

We use your data to:

  • Process and fulfill your printing orders

  • Communicate with you about quotes, deliveries, and updates

  • Respond to your inquiries or requests

  • Send invoices, receipts, and payment confirmations

  • Improve our website, products, and services

  • Send promotional emails or offers (only if you opt in)

  • Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal data to third parties.

5. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill orders and provide requested services

  • Legitimate interest: To improve customer experience and website performance

  • Consent: For marketing communications or cookies

  • Legal obligation: To comply with tax and regulatory requirements

6. Data Retention

We retain your data only for as long as necessary:

  • Order and invoice records: 6 years (as required by UK tax law)

  • Design/project files: Up to 12 months unless requested otherwise

  • Marketing data: Until you unsubscribe or withdraw consent

After this period, your data will be securely deleted or anonymized.

7. Sharing Your Information

We may share your data only with trusted third parties, such as:

  • Payment processors (e.g., PayPal, Stripe, or bank systems)

  • Delivery and logistics partners

  • IT and website hosting providers

  • Professional advisors (accountants or auditors)

All partners are bound by strict data protection agreements to safeguard your information.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing in certain cases

  • Withdraw consent for marketing at any time

  • Request a copy of your data in a portable format

To exercise any of these rights, contact us at info@hakservices.co.uk.

9. Data Security

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Accidental loss or alteration

  • Misuse or disclosure

Our website uses SSL encryption to ensure secure data transmission.

10. International Data Transfers

We primarily process your data within the United Kingdom.
If we need to transfer your data outside the UK or EEA, we ensure it’s protected through approved safeguards such as Standard Contractual Clauses or equivalent protections.

11. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to check periodically for any changes.

13. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact:
📧 info@hakservices.co.uk
📞 +44 (0)20 1234 5678 (replace with your official contact number)
🏢 HAK Services Ltd, Suite 3, Space House Business Centre, Abbey Rd, London NW10 7SU, UK

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